Terms and Conditions 3win — Platform Terms of Use

In this document, "3win", "us" or "Platform" refers to the online gaming service operated under the 3win.ng domain, including all sub-domains, mobile applications and related services we provide.

"Member" or "you" refers to any individual who has registered an account and is using 3win's services. "Service" covers all games, betting, promotions, customer support and other functions available on this platform.

These Terms and Conditions apply to all registered members regardless of their geographical location, as long as they access the 3win platform. This document is to be read together with Privacy Policy and Responsible Gaming Guide which also forms part of the overall agreement between you and 3win.

To register and use the 3win platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Not listed on any gambling exclusion list imposed by any relevant authority.
• Having full legal capacity to enter into a legally binding agreement.
• Using personal funds obtained through lawful means — not borrowed funds or funds obtained through unlawful means.
• Not registering on behalf of another person or under the instruction of a third party.

Each member is allowed to hold one (1) active account only. Opening multiple accounts is a serious violation of these Terms and Conditions and may result in the closure of all associated accounts and forfeiture of all balances and bonuses without prior notice.

During registration, you are required to provide truthful, accurate and complete information including your full name, date of birth, phone number and valid email address. This information is used for identity verification (KYC) purposes and withdrawal processing.

• Your account password must be kept confidential and must not be shared with any party.
• Any activity that occurs within your account is entirely your own responsibility.
• Contact our support team immediately if you suspect unauthorized access to your account.
• Update your personal information promptly whenever any changes occur to ensure withdrawals are processed without issue.

Full identity verification (KYC) is required before your first withdrawal is processed. Documents that may be requested include a copy of your ID card or passport, proof of current address, and proof of the payment method used.

3win accepts a variety of payment methods commonly used in Malaysia, including FPX online banking, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers. All deposits are processed in Malaysian Ringgit (MYR).

• Minimum deposit: RM10 per transaction.
• Maximum deposit limits vary depending on the chosen payment method.
• All deposits are credited to your account instantly upon confirmation by the payment provider.
• 3win does not charge any processing fees for deposits.
• Deposited funds must originate from a bank account or digital wallet registered in the member's own name.

3win processes withdrawals to local Malaysian bank accounts in under 5 minutes for members who have completed KYC verification. Withdrawals may only be made to a bank account registered in the same member's name.

• Minimum withdrawal: RM30 per transaction.
• Maximum daily withdrawal: subject to account level and transaction history.
• The first withdrawal requires completed KYC verification before it can be processed.
• 3win reserves the right to request additional supporting documents for withdrawals exceeding a certain amount.
• Withdrawals to third-party accounts are strictly prohibited.

In exceptional cases such as the detection of suspicious activity or security review requirements, 3win reserves the right to temporarily delay withdrawal processing while an investigation is conducted. Members will be notified via their registered email address.

3win offers a wide range of bonuses and promotions to registered members, including a welcome bonus, weekly reload, daily cashback, and periodic tournaments. Each promotion has its own clearly stated terms and conditions on the respective promotions page.

General terms applicable to all 3win bonuses and promotions:

• Each bonus has a rollover requirements which must be met before a withdrawal is permitted.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
• Bonuses may not be combined with other promotions unless explicitly stated.
• 3win reserves the right to void bonuses if eligibility requirements are not met or if a member is found to have abused any promotion.
• Cancelled bonuses will result in any associated wins being voided as well.
• An expiry date is displayed on each offer — bonuses not used within that period will expire automatically.

All games available on the 3win platform — including Live Casino, slots, fish shooting, sports betting and wagering — are subject to the individual game rules set out by the respective game providers.

• Game results generated by the Random Number Generator (RNG) are final and cannot be disputed.
• In the event of a technical failure during an active game, the affected round may be voided and the bet returned to the member.
• 3win reserves the right to void bets placed on obvious pricing (odds) errors caused by system faults.
• Wins obtained from games affected by technical disruptions will be reviewed before being credited.
• Members are prohibited from using any method, software, or strategy designed to exploit system vulnerabilities.

The following conduct is strictly prohibited and may result in permanent account suspension or closure without refund:

• Opening more than one account (duplicate accounts), whether under your own identity or another person's identity.
• Providing false, inaccurate or misleading registration information.
• Using automated software, bots, scripts or any technical tools to play or manipulate game outcomes.
• Colluding with other members to manipulate game outcomes or exploit the bonus system.
• Engaging in money laundering or using this platform for any unlawful financial activity.
• Abusing the customer support system or submitting false claims.
• Threatening, assaulting or insulting 3win's customer support staff.

Members may close their account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures.

3win reserves the right to suspend or close a member's account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Detection of fraudulent activity or money laundering attempts.
• Failure to complete KYC verification within the specified timeframe.
• Request from the relevant authorities.
• Account inactive for more than 12 consecutive months.

In cases of closure due to a violation, 3win reserves the right to forfeit any bonus balances and associated wins. For closures requested by the member, all valid balances will be returned in full.

3win shall not be liable for any direct, indirect, consequential, or special losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from game outcomes.
• Service disruptions due to system maintenance or circumstances beyond our control.
• Temporary loss of access due to third-party technical issues.
• Payment processing delays caused by financial service providers.

3win's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the claim.

3win takes the protection of members' personal data seriously. All information you provide during registration and platform use is secured with industry-standard 256-bit SSL encryption.

Your personal data is used solely for the following purposes:

• Identity verification and financial transaction processing.
• Provision of improved customer support services.
• Sending promotional information and platform updates (with your consent).
• Compliance with applicable legal and regulatory requirements.

Further details on how we collect, store and use your data can be found in the Privacy Policy in full.

3win is committed to promoting responsible gaming among all members. Gambling should be a source of entertainment only — not a means of generating income or resolving financial difficulties.

We provide the following self-control tools to help members play within healthy limits:

• Deposit limit — set your own daily, weekly or monthly limits.
• Loss limit — set the maximum amount you can lose within a given period.
• Play time limit — receive automatic alerts when your time limit is reached.
• Self-Exclusion — temporarily lock your account for a period of 24 hours to one month.

If you or someone you know is struggling with gambling control issues, please visit the Responsible Gaming for further information and support resources.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to the use of the 3win platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation, it shall be referred to binding arbitration, and the arbitration decision is final and binding on both parties. Members agree not to initiate any class action proceedings against 3win.

3win reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on this page.

It is the member's responsibility to review this page periodically to ensure they remain compliant with the latest version of the Terms and Conditions. Continued use of the 3win platform after any amendment takes effect constitutes your acceptance of the revised terms.